SOUTHWEST is one of the Unites States' larges airlines and is known for their policy of two free checked bags.
Recently, the airline made headlines after many flights were delayed and cancelled, leaving thousands of customers stranded.
Why is Southwest Airlines canceling so many flights?
On October 9, 2021, it was reported that the company cancelled more than 1,000 flights, blaming it on air traffic control issues and bad weather.
In a statement, bosses said they hoped "to return to close to normal operations as we move into Sunday."
The company said: “We experienced significant impact in the Florida airports [Friday] evening after an FAA-imposed air traffic management program was implemented due to weather and resulted in a large number of cancellations.
"We are working hard behind the scenes to minimize challenges and fully recover the operation as we take care of displaced Crews and Customers as quickly as possible."
The company also addressed the issue on Twitter, encouraging customers to rebook.
"ATC issues and disruptive weather have resulted in a high volume of cancellations throughout the weekend while we work to recover our operation," the company tweeted.
"We appreciate your patience as we accommodate affected Customers, and Customer Service wait times are longer than usual.
"If your travel was affected, please explore self-service rebooking options by checking your flight status on http://southwest.com."
Has Southwest had technical issues before?
This is not the first time Southwest has had technical problems this year.
Back in June, the Federal Aviation Administration said the airline's entire fleet had been grounded due to “technology issues” after an outage left thousands stranded.
The company's social media team also scrambled to address complaints on Twitter, giving customer very vague answers.
At the time, the company wrote to one customer: "We're so sorry for the delay. Our team is working hard to get you on your way as quickly as possible. Thank you for your patience."
Another post read: "Without a doubt, delays are frustrating for everyone involved, especially our Customers. We apologize for the inconvenience today. Please hang in there with us and we’ll get you on your way soon."
The company has also been struggling to hire employees.
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