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Grubhub, DoorDash misled restaurants, customers, especially during COVID-19, Chicago says in suits
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Chicago officials on Friday accused DoorDash and Grubhub of harming restaurants and their customers by charging high fees and engaging in deceptive practices at a time when delivery and takeout business was essential during the COVID-19 pandemic.
The city officials believe their lawsuits against the delivery companies are the most sweeping of their kind brought by a city.
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"It is deeply concerning and unfortunate that these companies broke the law during these incredibly difficult times, using unfair and deceptive tactics to take advantage of restaurants and consumers who were struggling to stay afloat," Mayor Lori Lightfoot said in a statement.
Representatives for the companies called the lawsuits filed Friday in Cook County Circuit Court "baseless."
Delivery companies have been the target of legal authorities in other cities and states before, but those efforts have targeted specific policies compared to Chicago's attack on numerous elements of the companies' operations.